The federal government is giving a Saint John Company 333 thousand dollars to develop technology that will monitor offshore call centres simultaneously and fix any problems that crop up. The simple ones would be fixed automatically and the more complex ones would be left to the skills of computer engineers in Canada. John Munro of the Ambir Technology Group says this type of government funding is critical.
Munro says its also getting tougher in this part of the country to find the computer specialists who have the right skill set. He calls it a labour market issue that has to be addressed otherwise growth will be impeded.
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