"We'll say to them can you please call in an interpreter? And then we sit there for 45 minutes to an hour just to go into triage because they don't want to call an interpreter. They have a list at the hospital, but they never look at it, they use that list."
Berrette adds it's been difficult to give their input when health surveys are held over the phone. She says the deaf community is often told to lip read or get a family member to translate, but that kind of communication is difficult and often falsely translated.
